Shipping policy

We ship to many countries and regions worldwide. Shipping availability, shipping cost, and estimated delivery time depend on your delivery address and the shipping options available at checkout.

Orders are shipped through our trusted fulfillment and logistics partners. Carrier selection is not currently available.

Order Processing Time

  • In-stock products: Orders are typically processed within 3–5 business days after payment confirmation.
  • Pre-order products: Orders are typically processed within 5–15 business days after payment confirmation. Any product-specific pre-order estimate shown on the product page will also apply.

Business days are Monday through Friday, excluding public holidays. Orders placed on weekends or holidays begin processing on the next business day.

Processing time is the time required to prepare and dispatch your order. It is separate from shipping transit time.

Estimated Shipping Time After Dispatch

Estimated transit times after an order has been dispatched are provided for reference:

  • United States: 6–14 business days
  • United Kingdom: 5–12 business days
  • Australia: 6–14 business days
  • Europe and Canada: 12–18 business days
  • Other countries or regions: 4–22 business days

Delivery estimates are not guaranteed. Carrier delays, customs clearance, holidays, weather, peak periods, remote-area service, or other circumstances outside our control may affect delivery time.

Shipping Fees

Available shipping options and fees are calculated and displayed at checkout based on the delivery address.

Orders with an eligible merchandise subtotal of US$150 or more receive free Standard Shipping. Orders below US$150 are charged US$10 for Standard Shipping. The amount and eligibility displayed at checkout are final.

International Orders, Duties, and Taxes

International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges collected by the destination country or carrier.

Unless otherwise stated at checkout, these charges are the customer’s responsibility and are not included in the product price or shipping fee.

Customers are responsible for complying with local import requirements and providing complete and accurate shipping information. Customs clearance may affect delivery time.

Shipping Restrictions

Some countries, regions, addresses, or delivery locations may be unavailable because of carrier limitations, customs restrictions, local regulations, or service coverage.

We may be unable to deliver to P.O. boxes, military addresses, remote areas, restricted zones, or locations where reliable service is unavailable.