Refund policy

We accept eligible returns within 30 calendar days of the date your order is delivered.

Return Eligibility

To be eligible for a standard return, the item must:

• Be unused and in the same condition in which it was received
• Be returned in its original packaging
• Include proof of purchase

Custom or personalized products, gift cards, and items marked as final sale are not eligible for a standard return unless they arrive damaged, defective, or incorrect.

How to Start a Return

Contact support@huntix360.com within the applicable return period and include your order number and reason for the return.

Do not send a return to the delivery address or the address shown on the original shipping label. Once your return is approved, we will provide the correct return address and return instructions.

Returns sent without prior authorization may not be accepted or refunded.

Return Shipping Costs

• Customer preference: If the return is due to a change of mind, an incorrect item or option ordered by the customer, or another reason not caused by us, the customer is responsible for return shipping costs.
• Damaged, defective, or incorrect items: If the return is due to a product defect, shipping damage, or an incorrect item sent by us, Huntix360 will cover the approved return shipping cost or provide another appropriate solution.

No restocking fee is charged for an approved return.

Original shipping fees, customs duties, import taxes, VAT, brokerage fees, and similar charges are non-refundable unless the return is caused by our error or required by applicable law.

Damaged, Defective, or Incorrect Items

Inspect your order promptly after delivery. If an item is damaged, defective, or incorrect, contact support@huntix360.com within 7 calendar days of delivery.

Include your order number and clear photos or videos showing the product, packaging, and issue. This information helps us review the claim and arrange a replacement, return, repair, or refund as appropriate.

Pre-Order Cancellations

A pre-order may be canceled for a full refund at any time before it has shipped. To request cancellation, contact support@huntix360.com with your order number.

Once a pre-order has shipped, it can no longer be canceled. After delivery, the standard return rules in this Refund Policy apply.

Other Order Cancellations

Non-pre-order purchases may also be canceled before shipment. Once an order has shipped, it must be handled through the return process if eligible.

Exchanges

To request an exchange, contact support@huntix360.com. Exchanges are subject to return approval and product availability.

Refund Processing

After your return is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to the original payment method within 1–5 business days. Your bank, card issuer, or payment provider may require additional time to post the funds to your account.

Late or Missing Refunds

If an approved refund has not appeared after the expected processing time, check with your bank, card issuer, or payment provider. If you still need assistance, contact support@huntix360.com.