Refund policy

Huntix360 is owned and operated by Kaila Seeker LLC. We want every customer to receive the correct product in the condition described on our website.

This Return & Refund Policy applies to purchases made directly through huntix360.com. Purchases made through a third-party marketplace, dealer, or other seller are subject to that seller’s return policy.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

1. 30-Day Return Window

You may request a return within 30 calendar days after your product is delivered.

If products from the same order are delivered separately, the 30-day return period for each product begins on the date that product is delivered.

We accept eligible returns for both defective and non-defective products, subject to the conditions below.

2. Return Eligibility

To qualify for a standard change-of-mind return, the product must:

  • Be in like-new and reasonably resellable condition;
  • Include all original remotes, controllers, cables, connectors, brackets, mounting hardware, manuals, accessories, and supplied components;
  • Include the original packaging where reasonably available;
  • Have matching and intact serial numbers or identifying labels, where applicable;
  • Be free from unreasonable damage, modification, contamination, corrosion, or excessive use;
  • Include valid proof of purchase from Huntix360; and
  • Be returned only after Huntix360 provides written return authorization and return instructions.

Customers may open the package, inspect the product, and perform reasonable basic functionality testing.

Extended field use, permanent installation, cut or altered wiring, drilling, unauthorized modification, visible wear, or use beyond what is reasonably necessary to inspect the product may affect return eligibility or result in a reasonable reduction of the refund where permitted by law.

These conditions do not limit rights relating to defective, damaged, unsafe, incorrect, or materially misdescribed products.

3. Damaged, Defective, Incorrect, or Misdescribed Products

Please contact us within 30 days of delivery if:

  • The product arrives damaged;
  • The product is defective;
  • The wrong product was delivered;
  • Components are missing because of a fulfillment error;
  • The product is materially different from its description; or
  • The order was affected by another Huntix360 fulfillment error.

Please provide:

  • Your order number;
  • The email address used to place the order;
  • A description of the problem;
  • Clear photographs or video showing the issue;
  • Photographs of the product and packaging, where relevant; and
  • The serial number, SKU, barcode, or identifying label, where applicable.

Keep the product, packaging, and shipping materials while the claim is being reviewed.

Huntix360 may request reasonable troubleshooting information to determine whether the issue is caused by a product defect, installation, wiring, voltage, polarity, pairing, configuration, compatibility, or another factor.

If the issue is confirmed to be a product defect, shipping damage, incorrect product, missing component, inaccurate product description, or another Huntix360 error, we will provide an appropriate solution. Depending on the circumstances, this may include replacement parts, repair, replacement, a price adjustment, return shipping, or a full or partial refund.

Huntix360 will cover approved return shipping costs for confirmed defective, damaged, incorrect, or materially misdescribed products.

Do not continue using a product if doing so could create a safety risk or cause additional damage.

4. Change-of-Mind Returns

Eligible change-of-mind returns are accepted within 30 days of delivery.

The product must meet the return eligibility requirements in Section 2.

For an approved change-of-mind return:

  • The customer is responsible for return shipping costs;
  • Original shipping charges, if any, are non-refundable unless required by applicable law;
  • Upgraded or expedited shipping charges are non-refundable; and
  • Huntix360 does not charge a restocking fee.

Orders originally shipped with free standard shipping will not have a separate outbound shipping charge deducted from the refund.

Customers arranging their own return shipment must use a trackable shipping service. Shipping insurance and signature confirmation are strongly recommended for high-value products.

The customer is responsible for the return package until it is delivered to the authorized return location, except where applicable law provides otherwise.

5. Non-Returnable Items

The following are not eligible for a standard change-of-mind return unless they arrive damaged, defective, incorrect, materially misdescribed, or applicable law requires otherwise:

  • Gift cards;
  • Products clearly identified as final sale before purchase;
  • Customized or personalized products;
  • Products modified at the customer’s request;
  • Products damaged through misuse, improper installation, accident, unauthorized alteration, or use outside published specifications;
  • Products with cut or altered wiring, drilled holes, permanent adhesive, or unauthorized modifications;
  • Products missing essential components, serial numbers, or identifying labels;
  • Products returned more than 30 days after delivery; and
  • Products purchased from a third-party seller rather than huntix360.com.

Final-sale, customization, condition, or timing restrictions do not remove mandatory rights relating to defective, unsafe, or incorrectly supplied products.

6. How to Request a Return or Refund

To request a return, replacement, or refund, contact:

Email: support@huntix360.com

Please include:

  • Your order number;
  • The email address used to place the order;
  • The product involved;
  • The reason for the request; and
  • Photographs or video when the request involves damage, malfunction, missing components, or an incorrect product.

After reviewing your request, Huntix360 will notify you whether the return has been approved and provide:

  • Written return authorization;
  • The correct return address;
  • Return packaging or shipping instructions; and
  • Confirmation of who is responsible for the return shipping cost.

Do not return a product without written authorization. Unauthorized returns or products sent to an incorrect address may be delayed, refused, lost, or returned to the sender.

The return address may differ from Huntix360’s company registration address or the address shown on the original shipping label. We will provide the exact return destination and explain the applicable shipping responsibility before asking you to ship the product.

Once a standard return is authorized, the product must be dispatched within 14 calendar days unless Huntix360 agrees otherwise in writing or applicable law provides a different period.

7. Return Shipping Costs

Huntix360 will provide a prepaid return label or reimburse reasonable, pre-approved return shipping costs when an approved return is caused by:

  • A confirmed product defect;
  • Shipping damage;
  • An incorrect product;
  • Missing components caused by a fulfillment error;
  • A materially inaccurate product description; or
  • Another confirmed Huntix360 error.

For an approved change-of-mind return or an order placed incorrectly by the customer, the customer is responsible for return shipping costs.

Do not arrange an expensive return shipment without written approval from Huntix360. Return shipping costs arranged without prior approval may not be reimbursed.

Huntix360 does not charge a restocking fee.

8. Inspection and Refund Processing

Returned products will be inspected after they are received.

Huntix360 will notify you whether the refund has been approved and explain any applicable deduction.

If approved, the refund will be initiated to the original payment method within 3 to 5 business days after approval.

If Huntix360 approves a refund without requiring the product to be returned, the refund will be initiated within 3 to 5 business days after approval.

Your bank, card issuer, or payment provider may require additional time to post the refund to your account.

Refunds will normally be issued only to the original payment method. Currency-conversion differences, exchange-rate changes, and third-party banking charges are outside Huntix360’s control.

Where permitted by law, Huntix360 may make a reasonable deduction if a returned product:

  • Is missing components or accessories;
  • Has been damaged after delivery;
  • Shows use beyond what was reasonably necessary to inspect it;
  • Has cut or altered wiring;
  • Has drilled holes, permanent adhesive, or unauthorized mounting modifications;
  • Has been repaired, disassembled, or modified without authorization; or
  • Has otherwise experienced a documented reduction in value.

Any deduction will be based on the product’s actual diminished value, missing components, or documented restoration costs. Huntix360 will explain the deduction and will not charge twice for the same loss.

No deduction will be applied where prohibited by applicable law.

9. Exchanges and Replacements

Huntix360 does not offer direct exchanges for change-of-mind purchases.

If you want a different product, model, mounting option, or configuration, please return the eligible original product and place a new order.

For a confirmed defective, damaged, incorrect, or materially misdescribed product, Huntix360 may provide a replacement as an approved resolution.

Replacement availability depends on product inventory. If an appropriate replacement is unavailable, Huntix360 may provide another remedy, including a refund.

10. Order Cancellations and Modifications

To request a cancellation or modification, contact support@huntix360.com as soon as possible and provide your order number.

A cancellation or modification may be approved if the order has not entered fulfillment or been dispatched. A request is not confirmed until Huntix360 provides written confirmation.

Once an order has entered fulfillment, been transferred to a fulfillment partner, received a shipping label, or been dispatched, cancellation or modification may no longer be possible.

If a cancellation is approved, the refund will be issued to the original payment method.

If the order cannot be canceled, the customer must accept delivery and, if eligible, request an authorized return under this policy.

Refusing delivery does not constitute an approved cancellation or return.

11. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address and valid contact information at checkout.

Contact us immediately if you discover an address error. Address changes are not guaranteed after an order has entered processing.

Where permitted by law, the customer may be responsible for actual and documented costs caused by an incorrect or incomplete address, including:

  • Address correction;
  • Shipment interception or rerouting;
  • Redelivery;
  • Return-to-sender shipping;
  • Reshipping; and
  • Carrier storage or handling charges.

For payment-security reasons, Huntix360 may require an order involving a substantial address change to be canceled and placed again using the correct address.

12. Refused, Unclaimed, and Undeliverable Packages

Customers are responsible for accepting or collecting their package within the carrier’s required timeframe.

A package may be treated as a customer-initiated return if it is returned because the customer:

  • Refuses delivery without authorization;
  • Fails to collect the package;
  • Provides an incorrect or incomplete address;
  • Is unavailable after reasonable delivery attempts;
  • Requests an unauthorized return to sender;
  • Requests cancellation after shipment;
  • Refuses to complete required customs clearance; or
  • Refuses to pay applicable duties, taxes, VAT, brokerage, or carrier charges that were properly disclosed.

A refund cannot normally be processed while the package remains in transit, is awaiting collection, is held by a carrier or customs authority, or has not been returned to an authorized facility.

If the package is successfully returned, Huntix360 will inspect it and process any eligible refund. Where permitted by law, actual and documented return-to-sender, storage, customs, address-correction, interception, redelivery, or reshipping costs caused by the customer may be deducted.

These provisions do not apply when the delivery failure was caused by Huntix360 or another circumstance for which Huntix360 is legally responsible.

13. Shipping Charges, Taxes, Duties, and Third-Party Fees

Unless the return was caused by Huntix360 or reimbursement is required by applicable law, the following may be non-refundable:

  • Original shipping charges;
  • Upgraded or expedited shipping charges;
  • Customer-paid return shipping;
  • Customs duties, import taxes, or VAT paid directly to customs authorities or third parties;
  • Brokerage or clearance charges;
  • Carrier storage, redelivery, interception, rerouting, or address-correction charges; and
  • Third-party banking or currency-conversion charges.

Taxes collected directly by Huntix360 will be refunded where required.

For an eligible return caused by a confirmed Huntix360 error, Huntix360 will refund or cover the charges for which Huntix360 is responsible.

14. European Union Right of Withdrawal

For eligible online purchases delivered to consumers in the European Union:

  • You may notify Huntix360 that you are withdrawing from the purchase within 14 calendar days beginning on the day after you, or a person designated by you, receives the product;
  • If products from the same order are delivered separately, the withdrawal period begins after the final product is received;
  • You do not need to provide a reason for exercising the statutory right of withdrawal;
  • After notifying Huntix360, you must return the product within 14 calendar days;
  • No restocking fee will be charged;
  • You are responsible for the direct cost of return shipping when that responsibility was disclosed before purchase, unless the return is caused by a defect, incorrect product, or another Huntix360 error;
  • Huntix360 will refund the eligible purchase price and the cost of the least expensive standard outbound delivery option offered at checkout;
  • Additional costs resulting from upgraded or expedited shipping selected by the customer may remain non-refundable;
  • The refund will be issued to the original payment method unless otherwise agreed; and
  • Huntix360 may withhold the refund until the returned product is received or acceptable proof of return is provided, where permitted by law.

You may inspect the product only as reasonably necessary to determine its nature, characteristics, and functioning. Where permitted by law, Huntix360 may make a reasonable deduction for diminished value caused by handling beyond what is necessary for that inspection.

These withdrawal rights are separate from rights relating to defective, unsafe, incorrect, or materially misdescribed products.

15. Warranty Claims

Warranty claims are handled under Huntix360’s separate Warranty Policy.

The Warranty Policy is provided in addition to, and does not replace, mandatory consumer rights relating to defective, unsafe, incorrectly described, or otherwise non-compliant products.

16. Late or Missing Refunds

If an approved refund has not appeared after the expected processing period:

  • Check the original payment account;
  • Contact your bank, card issuer, or payment provider;
  • Allow for any additional processing period stated by the payment provider; and
  • Contact support@huntix360.com with your order number and refund confirmation.

17. Contact Information

For returns, refunds, cancellations, damaged products, or warranty support, contact:

Huntix360
Owned and operated by Kaila Seeker LLC

Email: support@huntix360.com
WhatsApp: +1 (307) 533-0266

Customer Support Hours:
Monday to Friday
9:00 AM to 6:00 PM Pacific Time
Excluding public holidays

Company Address:
30 N Gould St Ste R
Sheridan, WY 82801
United States

Important: Huntix360’s U.S. registered office does not accept product returns. Approved returns are generally processed through our designated return facility in China. Please contact us before returning any product to obtain written authorization, the correct return address, and return instructions.